Volume 3, Issue 1 (spring 2022)
Abstract
Statement Problem: Public service management in urban areas has become a determining factor in attracting and organizing the population. Proper management of this is essential to achieving citizen satisfaction. Meeting the expectations of people visiting a city is very important, because it can be decisive in deciding to stay in that place. Citizens' attachment to a city depends on adequate provision of public services.
Aim: This study examines the mental factors affecting citizens' satisfaction with municipal services. Three factors are considered: attachment to the place, quality of life and communication between the municipality and the citizens.
Methods: This study is based on qualitative and quantitative analysis. The conceptual framework has been developed using structural equation modeling (SEM).
Results: The results showed that communication has the greatest impact on public service satisfaction (total direct and indirect effects= 0.938), followed by quality of life (total effects= 0.315) and finally, attachment to the city (Indirect effect= 0.256) are.
Conclusion: Therefore, municipalities in order to communicate more efficiently and faster with citizens in Tabriz should use technological systems and create the necessary activities on them so that they can communicate effectively with citizens. In addition, public institutions should not use these tricks for irregular events or limited time periods such as elections.
Volume 4, Issue 3 (Summer 2022 2022)
Abstract
Smart city is the use of ICT-based governance and is now a widespread trend around the world. Using smart cities is expected to be more effective in managing complex, diverse urban problems resulting from rapid urbanization. However, in its implementation, many fundamental problems significantly affect the success of the implementation of smart cities, including the lack of adequate human resources, technology policies, etc. have not been effective. The purpose of this study is to identify the factors affecting the formation of smart city in the city of Tabriz. The method of the present research is descriptive- analytic. The sample size is 384 residents of Tabriz. Structural equations with SPSS and Smart PLS software were used to analyze information and data. The findings showed that studied indices have a significant relationship with the smart city at the level of 95% confidence that among the studied components, the most influential one on the smart city is the smart citizen index (SC), smart government (SG), smart life (SL) with extracted coefficients, respectively with 0.899, 0.825 and 0.799, based on the structural model of the research. The goodness of fit index is higher than 0.50 equal to 0.78, which indicates the optimal fit of the research. As a result, 6 indicators including smart economy, smart people, smart government, smart mobility, smart life and smart environment have been effective in the formation of smart city, and the realization of these factors will lead to the success of Tabriz smart city.
